沈阳ISO20000认证 辽宁企业实施ISO20000带来的益处? 发布时间: 2020-02-29 01:21
沈阳ISO20000认证 辽宁企业实施ISO20000带来的益处?
Shenyang ISO20000 certification Liaoning enterprises to implement the benefits of ISO20000?
沈阳ISO20000 沈阳ISO20000认证 沈阳IT服务管理体系认证 沈阳信息技术服务管理体系 沈阳信息技术服务管理体系认证 沈阳认证公司 沈阳认证机构 沈阳认证咨询公司
1. 获得业界普遍认同的国际证书ISO20000 认证;
1. Obtain the international certificate ISO20000 certification generally recognized by the industry;
2. 就服务质量和服务承诺与客户及供应商达成一致,建立和客户及供应商统一的沟通平台;达到相关利益方均满足的IT服务管理目标;
2. Reach an agreement with customers and suppliers on service quality and service commitment, establish a unified communication platform with customers and suppliers, and achieve it service management objectives that all relevant stakeholders meet;
3. 持续优化服务流程,提升服务水平,提高客户满意度;进一步拓展公司业务,提升市场份额。
3. Continuously optimize the service process, improve the service level and customer satisfaction; further expand the company's business and increase market share.
4. 明晰管理成本和公司战略目标的结合点,完善现有服务产品和资源配置,使各项资源的运用符合公司战略目标;
4. Clarify the combination point of management cost and the company's strategic objectives, improve the existing service products and resource allocation, and make the use of resources in line with the company's strategic objectives;
5. 通过对流程和权责的定义,监控管理流程、进行绩效评价,提高流程执行效率;
5. Through the definition of process and rights and responsibilities, monitoring management process and performance evaluation, improve the efficiency of process implementation;
6. 提升公司整体运作及部门沟通的能力;
6. Improve the ability of overall operation and department communication of the company;
7. 建立一整套行之有效的持续改善机制;
7. Establish a set of effective continuous improvement mechanism;
8. 改善质量,提高生产率,降低成本,增加投资回报率。
8. Improve quality, improve productivity, reduce cost and increase return on investment.
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